1. Scope
This Privacy Policy explains how Seakah (Redstone Software Ltd) collects, uses, and shares information from Users, Providers, and Agents ("Users") across the Seakah platform (web, iOS, Android).
2. Information We Collect
Account information: name, email, phone number; for Providers/Agents, business name, address, service category, and payout details. If you register via a third-party login (e.g., Google), we receive basic profile information from that provider.
Location information: your current location, used to show nearby Providers and, for Ride/delivery categories, to fulfill the request and provide live tracking.
Device information: IP address, device/OS type, app version, push-notification tokens, and similar diagnostic data.
Voice and natural-language input: Seakah's mobile app supports voice and natural-language requests. Audio you provide may be transcribed and processed — including by third-party AI providers — to understand and route your request. See Section 5.
Payment information: Seakah does not store your raw card number; payments are processed by Stripe (card) and, where offered, by our cryptocurrency payment partner (USDT). Seakah's own systems retain transaction records (amount, status, timestamps), not full card data.
Usage information: pages/features used, requests made, and similar interaction data, used to operate and improve the Services.
User-submitted content: reviews, messages, and support requests.
3. How We Use Information
To operate the marketplace (matching Users with Providers/Agents); process payments and payouts; provide customer support; send transactional and, where you've opted in, promotional communications; detect and prevent fraud; and moderate content (including AI-assisted review trust-scoring).
4. AI-Generated Imagery
Some photographs of people shown in the Services — including category and promotional imagery — are artificially generated and do not depict real individuals, Seakah customers, Providers, or Agents. This imagery is used for illustrative purposes only.
5. AI Processing of Your Requests
When you use natural-language or voice features (including the "Ask Seakah" assistant), your input may be sent to one or more third-party AI providers — including OpenRouter, Anthropic (Claude), and DeepSeek — for processing, in order to generate a response or route your request.
6. How We Share Information
With the Provider/Agent fulfilling your request (to the extent needed to complete it); with payment processors (Stripe) and, where applicable, our crypto payment partner, to process transactions; with service providers who perform functions on our behalf (hosting, analytics, push notifications, AI processing per Section 5); when required by law or to protect Seakah's or others' rights and safety; and in connection with a merger, acquisition, or sale of assets.
7. International Operation
Seakah operates in multiple countries, and your information may be processed in a country other than the one you're in.
8. Your Choices
You can opt out of promotional emails/texts at any time (transactional messages will still be sent). You can disable push notifications and location access through your device settings — note that disabling location will prevent Ride/delivery features from functioning. You can request deletion of your account; see Section 10.
9. Age Eligibility
Seakah's Services are limited to users 18 years of age or older. This is a contract-capacity requirement, not a content-maturity rating — Seakah is an e-commerce platform with binding payment obligations, and we don't knowingly collect information from anyone under 18. If we learn an account belongs to someone under 18, we will close the account and delete the associated personal information, except where we're required to retain transaction records by law (see Section 10).
10. Data Retention and Deletion
We retain your account information for as long as your account is active. If you close your account or request deletion, we will delete or anonymize your personal information within 30 days, except for information we're required to keep longer — most commonly transaction, invoice, and payout records, which we retain for 7 years to meet tax, accounting, and fraud-prevention obligations, and information needed to resolve an open dispute or legal claim, which we retain until it's resolved. Backup copies may persist for up to 90 days after deletion before being purged in the normal backup cycle. To request deletion, contact us at the address in Section 13, or use the in-app account-deletion option once built.
11. Security
We take reasonable technical and organizational measures to protect your information, but no system is 100% secure. You're responsible for safeguarding your account credentials.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Services, by email, or other reasonable means.
13. Contact
General support: seakah.support@gmail.com. Privacy and data-protection inquiries: seakah.legal@gmail.com.