Entity: Redstone Software Ltd, operating as "Seakah," and its parents, subsidiaries, representatives, affiliates, officers, and directors (collectively, "Seakah," "we," "us," or "our").
1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the applications, websites, content, products, and services (the "Services") made available by Seakah. PLEASE READ THESE TERMS CAREFULLY — THEY ARE A LEGAL AGREEMENT BETWEEN YOU AND SEAKAH. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services. Seakah may modify, suspend, or terminate the Services, or your access to them, at any time.
2. What Seakah Is
Seakah is a multi-vertical marketplace platform connecting consumers with independent Providers and Agents across multiple service categories, currently including: Auto Parts & Mechanic services, Spa services, Ride-share/transportation, Rooms (short-term accommodation), Events & ticketing, Food & Market (on-demand delivery), Maintenance services, and Consultation services. Seakah does not itself provide these underlying services — it connects you with independent third-party Providers who do. Additional categories may be added or removed at Seakah's discretion.
3. Eligibility
You must be at least 18 years old to create an account or use the Services. This is not a content-maturity restriction — Seakah is an e-commerce platform involving binding payment obligations, and 18 is the age of legal capacity to enter into those obligations in most of Seakah's operating jurisdictions. By creating an account, you represent that you are at least 18. Seakah may request age verification and may suspend or terminate any account it reasonably believes belongs to a minor.
4. Accounts and Roles
- Users register with a name, email address, and phone number (or via a supported third-party login).
- Providers (businesses/individuals offering services through Seakah) and Agents (operators acting on a Provider's behalf) must additionally supply business/legal information, the services they offer, and a valid payout method.
- You are responsible for maintaining the accuracy of your account information and the confidentiality of your credentials. Activity under your account is your responsibility.
5. License
Subject to your compliance with these Terms, Seakah grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services on your personal device, solely for your own use of the Services. All rights not expressly granted are reserved by Seakah.
6. Restrictions
You may not: remove proprietary notices; reproduce, modify, distribute, sell, or create derivative works from the Services except as Seakah expressly permits; reverse-engineer or decompile the Services except as permitted by law; scrape, data-mine, or unduly burden the Services; or attempt to gain unauthorized access to the Services or related systems.
7. Payments
- Seakah supports payment via credit/debit card (processed by Stripe) and, where available, cryptocurrency (USDT). Seakah does not store your raw payment card data.
- Depending on the service category, charges are either pre-authorized and captured on completion (e.g., bookings, promotions) or charged immediately (e.g., gift certificates, event tickets) — see the category-specific terms shown at checkout.
- Providers and Agents are paid out via Seakah's payout system, net of any applicable platform fee and, where applicable, insurance charge. Platform fee and insurance rates may vary by jurisdiction and are disclosed to Providers in their dashboard.
- Charges are final and non-refundable unless otherwise stated at the time of purchase or required by law.
8. Reward Points, Promotions, and Referrals
Seakah may offer reward points, promotional codes, and referral incentives at its discretion, subject to additional terms Seakah may establish. These have no cash value, may not be sold, transferred, or duplicated, and may expire. Seakah may withhold or revoke points, credits, or referral payouts in the event of fraud or a violation of these Terms.
9. User Content and Reviews
You may submit reviews, messages, photos, and other content ("User Content") through the Services. You retain ownership of your User Content, but grant Seakah a worldwide, royalty-free, sublicensable license to use, reproduce, and display it in connection with operating and promoting the Services. User Content must not be unlawful, defamatory, hateful, or infringing. Seakah uses automated and human review (including AI-assisted trust/flagging) to moderate reviews and may remove content or restrict accounts at its discretion.
10. AI-Generated Content and Imagery
Seakah uses artificial intelligence tools in parts of the Services, including: (a) AI-generated photographic imagery of people used for illustrative, marketing, and category-representation purposes throughout the Services — such imagery does not depict real Seakah customers, Providers, or Agents unless separately identified as such; and (b) an AI assistant ("Ask Seakah") and natural-language/voice request processing, which may send your text or voice input to third-party AI providers for processing. See the Privacy Policy for how this data is handled.
11. Location and Delivery/Ride Services
Certain Services (Ride, delivery/dispatch, on-the-way tracking) require access to your device's location to function and will not work without it. By using these Services you consent to Seakah and the relevant Provider/Agent/driver accessing your location for the duration of the request.
12. Third-Party Services
The Services may link to or integrate with third-party services (payment processors, mapping, AI providers, social login) that Seakah does not control. Seakah is not responsible for the content, policies, or practices of third parties.
13. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SEAKAH DOES NOT GUARANTEE THE QUALITY, SAFETY, OR LEGALITY OF SERVICES OFFERED BY PROVIDERS OR AGENTS.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEAKAH SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY TRANSACTION WITH A PROVIDER OR AGENT.
15. Indemnification
You agree to indemnify and hold Seakah harmless from claims arising from your use of the Services, your breach of these Terms, or your violation of any third party's rights.
16. Dispute Resolution
Most disputes can be resolved by contacting Seakah support first, and you agree to try that before filing a claim. For any dispute that isn't resolved informally within 30 days: you and Seakah agree to resolve the dispute by binding arbitration on an individual basis only — not as a class, collective, or representative action, and not consolidated with any other person's claim — administered by the Jamaica International Arbitration Centre under its applicable rules. Either party may instead bring an individual claim in small-claims court if it qualifies. You may opt out of this arbitration clause by sending written notice to seakah.legal@gmail.com within 30 days of first accepting these Terms.
Nothing in this Section 16 overrides any mandatory consumer-protection law of your jurisdiction that would render this arbitration or class-action-waiver provision unenforceable; in that case, that mandatory law governs your claim instead.
17. Governing Law
These Terms are governed by the laws of Jamaica, without regard to conflict-of-law principles. If you are a consumer in a jurisdiction that grants you the protection of mandatory local consumer-protection laws (for example, Canada), nothing in this section overrides those protections, and your local law governs to that extent.
18. Changes to These Terms
Seakah may update these Terms from time to time. Material changes will be communicated through the Services, by email, or other reasonable means. Continued use after changes take effect constitutes acceptance.
19. Contact
General support: seakah.support@gmail.com. Legal notices (including the arbitration opt-out in Section 16): seakah.legal@gmail.com.